{"id":8038,"date":"2015-10-06T10:09:27","date_gmt":"2015-10-06T14:09:27","guid":{"rendered":"https:\/\/pitss.org\/us\/?p=8038"},"modified":"2017-05-12T15:17:36","modified_gmt":"2017-05-12T19:17:36","slug":"unable-to-open-pitss-con-due-to-jacob-not-being-found","status":"publish","type":"post","link":"https:\/\/pitss.org\/us\/2015\/10\/06\/unable-to-open-pitss-con-due-to-jacob-not-being-found\/","title":{"rendered":"Unable to Open PITSS.CON Due to Jacob Not Being Found"},"content":{"rendered":"

Even when WebUtil and Jacob have been fully configured in the PITSS.CON server environment as documented in https:\/\/pitss.org\/us\/2014\/03\/20\/forms-and-reports-11g-environment-requirements-for-webutil\/<\/a>, there have been known issues where users (on the first use of PITSS.CON) are unable to log in due to the following error:<\/p>\n

NoClassDefFoundError – com\/jacob\/com\/ComFailException<\/p>\n

\"No<\/a><\/p>\n

The reason for this error is because the Java cache may be interfering with properly finding the Java classes associated with jacob.jar. Clearing the Java cache should fix the problem:<\/p>\n

    \n
  1. Open up the Control Panel on the end user’s PC<\/li>\n
  2. Go to All Control Panel Items and click “Java”<\/li>\n
  3. With the General tab highlighted in the Java Control Panel, click “Settings…”\"Java<\/a><\/li>\n
  4. Click “Delete Files…” to prepare to delete all objects in the Java cache. \"Delete<\/a><\/li>\n
  5. In the new pop-up window, have only the following selected and click “OK”:\n